What info do I have to provide PlugRush ?
To create an account you need to provide us your full name and address. If you plan on using Paypal for payment or withdrawals, you will need to provide a government issued ID that is currently valid. If you are planning on withdrawing your funds via bank wire, you will need to provide us all of the proper information about your bank details in order for us to properly send you a wire.
Do have an API ?
I can’t log into my account, what do I do ?
This could be caused by several different things. First of all, make sure you are typing in the correct login email and password, without any spaces, without CAPS LOCK and with the correct keyboard lanugage.
If this doesn’t help, you can try our forgot password tool to generate a new password.
Are you still unable to login or are you having trouble receiving the two-step verification code(s), please create a support ticket or contact our staff via live support and we will help you
How can I withdraw my funds ?
You may withdraw your funds via PayPal, Paxum, FirstChoicePay and Bank Wire. Please note that withdrawing from PayPal, Paxum or FirstChoicePay, we do not charge you a fee, but a fee is charged by them. Please see our page payment methods to learn more.
To withdraw funds, please log into your account and go to the funds page by clicking your name in the top-right corner. On this page you have the option to make a withdrawal and choose the payment method of your choice.
Please allow up to five business days for our Finacial Deparment to process your transaction (it’s usually much faster).
Can I speak to someone using a live chat such as Skype ?
Yes. We have a dedicated staff ready to help our advertisers and publishers. We are always online during business hours in our respective locations and when we’re not available you can always get help here in our FAQ or send us a support ticket.
Please visit our live support page in order to chat with us on Skype.
What is the timezone in PlugRush ?
Our servers are located in New York, USA. Our server timezone is UTC-5 (Eastern Standard Time) -5 hours. When daylight saving time is enabled, it is UTC -4 hours.
Where do I find my API key ?
In order to find your API, log into your account and click on your name in the top right corner, then choose “API”. Here you will be able to see all of the API information.
Where do I close or delete my account ?
First of all, we would be sad to see you leave. We would be happy for any feedback as to why, so know if there’s anything we could do to keep you to stay.
If you still want to close your account with us, please either submit a support ticket or contact live support and we will assist you.
How can I close or delete my account ?
First of all, we would be sad to see you leave. We would be happy for any feedback as to why, so know if there’s anything we could do to keep you to stay.
If you still want to close your account with us, please either submit a support ticket or contact live support and we will assist you.
I’ve requested a wire, what company will send me the funds ?
When you request to paid via bank wire, you will see the funds arrive in your bank account from JMT Nordic AS. This is the company that owns PlugRush.
Who owns PlugRush ?
PlugRush is owned and managed by JMT Nordic AS, a Norwegian privately owned company.
What is the VAT ID of Plugrush ?
JMT Nordic AS is the owner of PlugRush, and the VAT ID is 912 663 183.
I did not receive the verification emai, what do I do now?
If you did not receive a verification email from us, please check the spam folder in your email provider. If you still can’t find the email, please contact us by creating a support ticket or contact our live support and we will assist to get this issue resolved.
What is the minimum limit to make a withdrawal ?
In order to request a withdrawal you must have a minimum of $25.00 in your account. If you want to withdrawal via bank wire, you need to have a minimum of $1,000.00 in your account.
I can’t find help in the FAQ, what do I do?
If you can’t find an answer to your question in the FAQ’s section, you can contact us via live support or by creating a support ticket. Our account managers and tech team are always here for you, ready to answer your questions.
Why was my ID document rejected ?
When loading funds through PayPal, you must provide a photo of a government issued ID such as a drivers license or passport. If your document is rejected it is because there is an issue with the photo itself.
Reasons your document has been rejected could include
- Scanned document (We accept photos only)
- Black & White (grayscale) photo
- Blurry or low resolution
- Cropped image or photo touching the edges
If your photo ID document has been rejected, please contact us by creating a support ticket or chat with our live support.
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